# Incidents

Record, investigate, and manage vehicle incidents across your fleet.

<figure><img src="/files/IO02kidqKLWNHLD8F4sX" alt=""><figcaption></figcaption></figure>

## Overview

From the sidebar, select **Incidents** to open the Incidents page. Every vehicle incident, collisions, damage events, near-misses, or other reportable occurrences, is recorded here. The Incidents module provides a structured workflow from initial reporting through investigation to final settlement, helping you manage insurance claims and improve fleet safety.

## Filters

Use the controls at the top of the page to find specific entries:

* **Search** -- search by vehicle VRN, driver name, or comments.
* **Status** -- filter by incident status.
* **Date Range** -- filter incidents by date.

## Column Reference

| Column             | Description                                                   |
| ------------------ | ------------------------------------------------------------- |
| **Vehicle**        | The VRN of the vehicle involved in the incident               |
| **Driver**         | The driver involved in the incident                           |
| **Date & Time**    | When the incident occurred                                    |
| **Responsibility** | Who was at fault: My Fault, Other Driver, or Unknown          |
| **Status**         | The current status of the incident (see below)                |
| **Comments**       | A summary of what happened                                    |
| **Attachments**    | Photos, documents, or other evidence attached to the incident |
| **Actions**        | Edit, update status, or view full details                     |

## Incident Statuses

Incidents follow a defined workflow:

| Status                  | Meaning                                                        |
| ----------------------- | -------------------------------------------------------------- |
| **Raised**              | The incident has been reported and is awaiting review          |
| **Under Investigation** | The incident is being investigated internally                  |
| **Claim Raised**        | An insurance claim has been submitted                          |
| **Claim Refuted**       | The insurance claim has been contested by the other party      |
| **Claim Accepted**      | The insurance claim has been accepted                          |
| **Settled**             | The incident has been fully resolved and closed                |
| **Archived**            | The incident record has been archived for historical reference |

## Responsibility

Each incident records who was at fault:

| Value            | Meaning                                           |
| ---------------- | ------------------------------------------------- |
| **My Fault**     | The fleet driver was responsible for the incident |
| **Other Driver** | A third party was responsible                     |
| **Unknown**      | Responsibility has not yet been determined        |

## Recording an Incident

1. Click **+ New Incident** in the top-right corner.
2. Select the **Vehicle** involved.
3. Select the **Driver** involved.
4. Enter the **Date and Time** of the incident.
5. Select the **Responsibility** (My Fault, Other Driver, or Unknown).
6. Add **Comments** describing what happened.
7. Upload any **Attachments** (photos, police reports, witness statements).
8. Click **Save**.

The incident is created with a status of **Raised**.

## Managing an Incident

Click any incident in the list to open its detail view. From here you can:

* **Update the status** to progress through the workflow (e.g. move from Raised to Under Investigation).
* **Edit details** such as comments, responsibility, or the assigned driver/vehicle.
* **Add or remove attachments** as evidence becomes available.
* **Track the full history** of status changes via the audit trail.

The incident detail view includes a **status stepper** at the top of the page that visually tracks progress through the workflow. The stepper uses string-based status matching, ensuring it correctly reflects the current status returned by the API regardless of how the status value is formatted.

{% hint style="warning" %}
Record incidents as soon as possible after they occur. Timely reporting improves the accuracy of your records and strengthens any insurance claims.
{% endhint %}

{% hint style="info" %}
Incident counts are reflected on the Dashboard in the incident trend chart, giving fleet managers an at-a-glance view of incident frequency over time.
{% endhint %}

## Related Articles

* [Dashboard](/documentation/core-modules/dashboard.md)
* [Vehicles](/documentation/core-modules/vehicles.md)
* [Drivers](/documentation/core-modules/drivers.md)


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