# Defects A defect is anything wrong with the vehicle that needs the workshop's attention, a chipped windscreen, a flat tyre, a warning light, a damaged mirror. Most defects are raised from inside a walkaround check, by marking an item as **Fail**. You can also review your previously submitted checks to see how the workshop has responded. > **Permissions:** All Drivers signed into the FleetFusion Driver App can raise and review defects on the vehicles they have inspected. ## How defects are raised The Driver App raises defects in two ways: * **Inside a walkaround check** -- when you set a checklist item to **Fail**, the item becomes a defect against the vehicle as soon as you submit the check. This is the normal route. * **As an ad-hoc check** -- if you discover a problem during the day, after your start-of-shift walkaround, you can start a new check from the **Vehicle Inspection** button on the home screen and use a quick checklist (or a single-item template) to report it. Your fleet manager configures these templates centrally. The app does not currently have a separate *Raise a defect* form outside the walkaround flow. Use a walkaround template instead. ## Raising a defect mid-shift To report something you have just noticed: 1. From the **Home** screen, tap the blue **Vehicle Inspection** button at the bottom. 2. Tap **Start Manual Check**. 3. Choose a checklist template suitable for in-shift reporting, your fleet manager will tell you which one to use (some organisations have a short *Defect Report* template alongside the full daily walkaround). 4. Enter the vehicle registration when prompted. 5. Mark the relevant item as **Fail** and: * Tap **Add Note** to describe the problem in your own words. Be specific about *where* on the vehicle, *what* is wrong, and whether the vehicle is still safe to drive. * Tap **Take Photo** to attach up to four photos. A clear close-up plus a wider shot to show context is ideal. 6. Tap **Complete Checklist** to submit. > **Important:** If a defect makes the vehicle unsafe to drive, stop driving the vehicle and contact your fleet manager directly. Submitting the check in the app is not a substitute for an immediate phone call when the vehicle is dangerous. ## Reviewing your past checks and defects You can see every check you have submitted, and the defects that came out of them, from **Previous Checks** in the app. To open Previous Checks: * Tap **Previous Checks** in the **Quick Actions** area on the home screen, or * Tap the menu icon in the top-left of the home screen and choose **Previous Checks** from the side menu. The **Previous Checks** screen shows a list of submissions, with the most recent at the top. Each row shows the checklist name, the vehicle registration, the date and time, and a status indicator. Tap a row to open the submission detail. The detail view shows: * The checklist name and version. * The vehicle and the driver who submitted the check. * The date, time, and (if available) location. * Every item from the checklist, with the answer you gave and any notes or photos you attached. * A **status** for each defect raised, updated by the workshop as they handle the repair. > **Tip:** Pull down on the **Previous Checks** list to refresh it. Use the pagination control at the bottom if your fleet manager has set up a long retention period and you have a lot of historic checks. ## Defect status updates When the workshop picks up a defect from the FleetFusion web portal, they progress it through a status, typically *Open*, *In Progress*, *Awaiting Parts*, *Resolved*, and so on. Those status changes flow back into the app so you can see what has happened to anything you reported. You can also see refute messages here, if the workshop disagrees with a defect (for example because they cannot reproduce it, or because it was already known and is being tracked elsewhere), they can record a reason and you will see it on the submission detail page. To check the status of a defect you raised: 1. Open **Previous Checks**. 2. Tap the submission that contained the defect. 3. Scroll to the failed item. The current status of the defect appears beside the item, along with any notes the workshop has added. ## When to escalate to your fleet manager Use the app for the normal walkaround and defect flow. Contact your fleet manager directly (by phone, radio, or whatever channel your fleet uses) if: * The defect makes the vehicle unsafe to drive. * The vehicle has been involved in an accident, use **Report Incident** for that, see [Reporting an incident](/documentation/driver-app/driver-app/incidents.md). * A repair you reported has not been actioned and you are due back in the same vehicle. ## Related articles * [Completing a walkaround check](/documentation/driver-app/driver-app/walkaround-checks.md) * [Reporting an incident](/documentation/driver-app/driver-app/incidents.md) * [Vehicle assignment](/documentation/driver-app/driver-app/vehicle-assignment.md) * [Defects list (web portal)](/documentation/core-modules/walkaround-checks/defects-list.md) * [Defects overview (web portal)](/documentation/core-modules/walkaround-checks/defects-overview.md) * [Viewing an inspection (web portal)](/documentation/core-modules/walkaround-checks/viewing-an-inspection.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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