# Work Queue

The Work Queue is the central place to manage and track all work items across your fleet. Whether it is a defect raised from a walkaround check, a scheduled service plan, a manufacturer recall, or a DVLA alert, every actionable task appears here.

<figure><img src="/files/KLbp5CAO267YRwnOB9qf" alt=""><figcaption></figcaption></figure>

## Filters

The filter bar lets you narrow the work item list:

| Filter               | Description                                                                     |
| -------------------- | ------------------------------------------------------------------------------- |
| **Search**           | Search by VRN, driver name, or supplier.                                        |
| **All Action Types** | Filter by action type: Service Plan, Defect, Recall, DVLA Alert, Certification. |
| **All Statuses**     | Filter by status: Open, In Progress, Done, Cancelled.                           |

## Data Grid

The data grid columns are:

| Column          | Description                                                                                       |
| --------------- | ------------------------------------------------------------------------------------------------- |
| **VRN/Driver**  | The vehicle VRN or driver name associated with this work item, with the fleet name shown below.   |
| **Order #**     | The work order number in the format WO-XXXXXX.                                                    |
| **Action Type** | A colour-coded badge indicating the type of work item (see Action Types below).                   |
| **Status**      | The current status badge: Open, In Progress, Done, or Cancelled.                                  |
| **Description** | A summary of the work to be performed.                                                            |
| **Details**     | Additional information, which may include photo thumbnails from walkaround checks or inspections. |

Use the **settings gear icon** to customise which columns are displayed.

## Action Types

Work items are categorised by action type:

| Action Type       | Description                                                                                       |
| ----------------- | ------------------------------------------------------------------------------------------------- |
| **Service Plan**  | A maintenance task generated from a service routine trigger (mileage, engine hours, or calendar). |
| **Defect**        | A defect raised from a walkaround check or reported manually.                                     |
| **Recall**        | A manufacturer recall notice for a vehicle.                                                       |
| **DVLA Alert**    | An alert from DVLA relating to a vehicle or driver record.                                        |
| **Certification** | A certification or compliance-related work item.                                                  |

## Statuses

Every work item follows a lifecycle:

| Status          | Meaning                                                       |
| --------------- | ------------------------------------------------------------- |
| **Open**        | The work item has been created and is awaiting action.        |
| **In Progress** | Work has started on this item.                                |
| **Done**        | The work has been completed.                                  |
| **Cancelled**   | The work item has been cancelled and no action will be taken. |

## Actions

* **+ New Work Item** --- Click **+ New Work Item** in the top-right corner to create a work item manually.
* **Export** --- Click **Export** to download the current work queue data.
* **Pagination** --- The grid is paginated, showing the current range and total count.

{% hint style="info" %}
The Work Queue automatically receives work items from other modules. Defects raised during walkaround checks and tasks triggered by service routines appear here without manual creation.
{% endhint %}

{% hint style="success" %}
Use the status filters to focus your view. Filter to **Open** items at the start of the day to see what needs attention, then switch to **In Progress** to track ongoing work.
{% endhint %}

## Related Articles

* [Walkaround Checks](/documentation/core-modules/walkaround-checks.md)
* [Maintenance](/documentation/maintenance/maintenance.md)
* [Vehicles](/documentation/core-modules/vehicles.md)


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